Important Info


This site has been created to allow our clients to view image galleries and to place their print or digital download orders.

Please view some important notes below to make your experience a little easier.

To Download your images ....

You should have been sent an automatic email, explaining how to down load. Check you junk or spam folder

Go to our web site. In the top right hand section Click on the person icon and login with your email and password.

Once logged in click on your name and select MY ACCOUNT.

Down the bottom of the page will be YOUR ORDERS

Select you Order reference by clicking view my order details

Select GO TO DOWNLOADS

On the right hand side select DOWNLOAD.

Your downloads will be sent to your computer

Thanks


To View Galleries...

An access code is required to gain entry to secure content. To obtain an access code, click request access on the gallery you wish to view, complete the required details and submit. We will supply the access code by email or contact your school/organisation & they can provide the access code.

To purchases images and Registering...

Please click on Register at the top of the page. This will allow you to create an account to save to your shopping cart and make purchases.

When Registering you will receive a password. This password is only for accessing your account. It is NOT the password for the Gallery you are looking at.

Payment...

Orders are paid for using your credit card, via PayPal. Please note that orders will not be processed until full payment has been received. A Tax Invoice with be emailed to you.

Digital Files...

Your gallery may or may not give you the option of downloading digital files, depending on the category of client you are. If you wish to have this option, but it isn't available on your gallery, please do not hesitate to contact us with your request. When ordering Digital downloads you will receive an email when your downloads are ready, please click on the link in your email or log in with your account details to download. High resolution images will be downloaded as a ZIP file as it contains both the image & a text file containing the licencing terms & conditions. You will need to have a unzip program (a free version can be downloaded such as

www.win-rar.com (if required.)

Watermarking...

All of the images that you see on this website are watermarked to protect their integrity, and our copyright. If you are downloading HIGH res or FACEBOOK LOW res digital files, your downloaded images will NOT be watermarked. All PRINTS will be supplied to you, of course, without watermarking.

Products and Prints...

All Festival City Photography prints are produced by our 2 in house state of the art professional photographic processing labs. Festival has total quality control over all our photographic processing & only use high quality “lustre” paper.

We have provided this website to assist our clients in having an easy to follow and efficient ordering process. Please do not hesitate to contact us should you have any issues with the site or suggestions on how we might improve this service. Click


contact us.